Free Shipping

When your order totals more then $50, you will receive free standard shipping in the United States*. Typically, that means you will receive your order within two to seven days after purchase. You can also upgrade to 2 Day and Next Business Day shipping for an extra charge. Amica Medical ships only within the Continental United States, excluding P.O. boxes. Please contact us regarding international orders and freight charges.

* Some exceptions do apply, certain products cannot be shipped for free; exceptions will be explicitly stated in the product descriptions.

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At Amica Medical Group of Companies, our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that does not work for you. If you need to return an item, please review our Return Policy below and submit an online Return Authorization Request.

Return Policy

Most items may be returned within 30 days of receipt for a refund. All items must be in their original packaging and meet the following conditions:

• Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
• Product must be returned in its original packaging.
• A Return Merchandise Authorization must be requested from Patient Lift USA within 14 days of delivery of the product.
• Once an RMA has been received, products must be returned within 14 days.

For hygienic reasons, the following products are non-returnable:

• Used Bath Lifts
• Slings
• Certain Open Items

All products require a 25% restocking fee for returns.

Heavy products shipped via Freight, may incur additional shipping charges, which are not refundable. These include:

• Lift chairs
• Vehicle lifts
• Patient Lifts
• Adjustable Beds
• Massage Chairs
• Scooters & Power Chairs

All returned products require a Return Merchandise Authorization number. Returns received without this number will not be credited. The easiest way to request an RMA number is by calling us at 888.939.0774, option 3.

PLEASE NOTE: Products returned without an RMA number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RMA Number and shipping information were provided by Amica Medical Group of Companies.

Return Shipping

Unless Amica Medical made an error, return freight is the customer responsibility. We will be happy to help you determine which shipping method to use once you have requested your RMA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return-shipping instructions that are included with your Return Merchandise Authorization number. If an item is returned to the wrong address, Amica Medical reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Amica Medical may institute an additonal fee per missed scheduled pickup.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RMA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused. Heavy products shipped via Freight, may incur additional shipping charges, which are not refundable.

Credits

Once your return is received, Amica Medical will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued.

If your item is defective or was damaged in shipping, please call us at 888.939.0774 or email us at customer.service@amicamedicalsupply.com. We will arrange for the item to be repaired or replaced promptly.